Most of it is answered below. If yours isn't, write to support@modernplayer.tv — answered within two working days.
Tell us the device, the version of the app, and exactly what appeared on screen. That turns a week of back-and-forth into a single reply.
Not from us. Modern Player supplies no content of any kind — you bring a playlist from a provider you already use. We cannot recommend providers, and we have no relationship with any of them.
Some providers publish their guide in a different time zone than yours. Open the guide, tap the clock icon in the top right, and choose the correction — for example −4h. Every listing moves at once and the setting is remembered.
That means the provider's clock doesn't agree with the times in its own guide. Open Catch Up, tap Time Fix, and try an hour either way. The app remembers whichever worked for that line and uses it from then on.
If a channel offers no rewind at all, your provider simply doesn't record it. Nothing in the app can create a recording that was never made.
Panels limit how many questions they answer in a short time, and they answer the next one with an error. Wait a few seconds and reload.
If it continues for hours, the line itself may have expired — check with your provider.
Try another channel first. If only one is affected, it is offline at the provider's end.
If none work, open Settings → Playback Engine and move between Auto, AVPlayer and VLC. Some providers serve formats that only one of the two can open.
It should reopen at your position within a few seconds. If it starts from the beginning instead, your provider's server refused the request to jump — the app tells you so honestly rather than freezing.
Write to us with the provider's name and we will look at what its server is doing.
On iPhone and iPad, subscriptions belong to Apple. Open Settings, tap your name at the top, then Subscriptions. Cancel there.
Deleting the app does not cancel anything. Refund requests go to reportaproblem.apple.com.
No. Open Purchase & Plans in the app and tap Restore Purchases, signed in with the same Apple account.
Television licences belong to the device. If a screen broke, write to us before buying a second one.
No. There are no accounts, no analytics and no servers of ours. Your playlist details, favourites and history stay on your device and are never sent anywhere. The Privacy Policy says the same in full.
Android TV and Fire TV are next, then Android phones, then Samsung, LG and Hisense. Write to us with the device you use — the ones people ask for most move up the list.